disappointed

[bhunter]

OMG is all that I can say. Drove 1 1/2 hrs to get my 2100, and purchased 44 in snow blower. Brought everything home and was so excited to mow my grass.
NEVER happened. The PTO kept on disengaging. I am 45 yrs old, 5'8, 151 lbs. If I would shift my weight ever so slightly, the PTO will disengage. I can disengage the PTO without my "bottom" ever leaving the seat. I contacted cub cadet tech and spoke with a guy named Bill. The first words out of his mouth when I told him what was happening was, " how much do you weigh", I told him 151lbs. He told me that that will not happen if I weigh more. I asked if he was telling me I should gain weight and he said , "Im not saying that, just that you would not have this problem if you weighed more". I am stunned. The conversation ended by the tech saying that " IT IS OBVIOUS THAT YOU CANNOT HANDLE THE MACHINE AND SHOULD NOT BE RIDING IT" . I called back and spoke to another rep and he told me I should move the seat all the way up. I told him my knees will be against the front. He told me that he will talk to the engineer on Monday and get back to me. This new rep did tell me normally the safety cut off is normally on the spring and will only disengage when contact is broken. The set up on this model is not like that. Anyone have any suggestions. Need help

[bocephus1991]

I would say its the sensor under the seat is faulty or to sensitive. Sorry your having problems with your 2100. Tech lines aren't much help ,that guy(Bill) is an idiot!The sensor may need adjusting,don't know or replaced. If it were mine and not a new tractor I know what I would do,but will not say on here. I would call a different cub dealer,like a CaseIH that sells cubs and ask to speak to a service manager or someone. Hope this helps some,wish I could be of more assistance to you,let us know what you find out! Good Luck!

[ACecil]

Hope they get it straightened out, so you can enjoy your Cub Cadet.

[bhunter]

thanks, I am going to call the place where I bought the cub and speak with them before I call back tech.

[J-Mech]

The seat switch, as per the schematic for that machine, is a normally closed switch. Which means, when you are sitting in the seat, the contacts open. When you lift you butt up, it grounds the magneto and kill the motor. By the picture, it may need you sitting in the seat to supply a ground to the RMC Module. I can't tell. But a quick check with an OHM meter will tell you. You can look at the schematic here. Schematic. Do you see how to "fix" it?

[bhunter]

I can't tell anything from the schematic, not very good with that stuff. My wife told me she can barely tell that I moved at all and the PTO would knock off. I'm hoping that CC will make it right. If not, need some suggestions on where to turn besides BBB.

[bruce s]

Was it just the PTO disengaging ? Or was the engine dieing also? My Dads cub would drop the PTO out at random . I found that the connector for the PTO clutch had a poor connection . If the engine is dieing also I would try replacing the seat safty switch . The one for Dads cub was around $12.00 and is a snap in instalation . Good luck, workin on a cub is half the fun . Bruce S.

[bhunter]

UPDATE; the dealer called me first thing this morning at 0730 am and wanted to know if I can bring the tractor out. He was very apologetic for the customer service I received and he wanted to make it right. I took the tractor down to the dealer (1 1/2 hr away) and demonstrated for him what it was doing. I engaged the PTO, put both hands on the steering wheel,sat squarely on the seat, and just barely shifted my weight from one "cheek" to the other and the PTO knocked off. I never lifted off the seat. The sales manager was shocked. He asked for me to do it again. I ended up dong it several times without ever coming off the seat. He than tried it, he weighs in the area of 175lbs, educated guess, and it did the same thing. They are ordering a new switch and wire harness. I see a flaw in the design. The seat is curved for comfort and lower in the center and the switch(approximately 3 inch round) is positioned in the center. If you are putting more weight to one side, you will be on the higher side of the seat, thus disengaging the PTO. You can disengage the PTO without ever coming off the seat. Now the interesting part. I called to complain about the customer service and spoke with a supervisor. The conversation started off well and I agreed with him up to the part where he said that the subject of weight is a sensitive area and if it comes down to where the switch is just that sensitive and it is a weight issue, there isn't much that can be done. I told him that a machine that keeps shutting off and is poorly designed is no use to me and I will be returning it. The supervisor said in a very condescending tone, "sorry, doesn't work like that". I praised the dealership that is trying to fix the problem but told the supervisor that if it is a sensitivity issue, I will be contacting the BBB. He said I can do what I want. I'm hoping that the dealership can fix the problem and all it needs is a new switch and wire harness, because if they can't, I feel I'm in for a long drawn out legal battle.

[Lincolnmania]

Pennsylvania has a 30 day refund law on the books that corporations always forget about....keep that in mind if it is not fixed right

[bhunter]

that is good to know, thanks