disappointed
 

OMG is all that I can say. Drove 1 1/2 hrs to get my 2100, and purchased 44 in snow blower. Brought everything home and was so excited to mow my grass.
NEVER happened. The PTO kept on disengaging. I am 45 yrs old, 5'8, 151 lbs. If I would shift my weight ever so slightly, the PTO will disengage. I can disengage the PTO without my "bottom" ever leaving the seat. I contacted cub cadet tech and spoke with a guy named Bill. The first words out of his mouth when I told him what was happening was, " how much do you weigh", I told him 151lbs. He told me that that will not happen if I weigh more. I asked if he was telling me I should gain weight and he said , "Im not saying that, just that you would not have this problem if you weighed more". I am stunned. The conversation ended by the tech saying that " IT IS OBVIOUS THAT YOU CANNOT HANDLE THE MACHINE AND SHOULD NOT BE RIDING IT" . I called back and spoke to another rep and he told me I should move the seat all the way up. I told him my knees will be against the front. He told me that he will talk to the engineer on Monday and get back to me. This new rep did tell me normally the safety cut off is normally on the spring and will only disengage when contact is broken. The set up on this model is not like that. Anyone have any suggestions. Need help

I would say its the sensor under the seat is faulty or to sensitive. Sorry your having problems with your 2100. Tech lines aren't much help ,that guy(Bill) is an idiot!The sensor may need adjusting,don't know or replaced. If it were mine and not a new tractor I know what I would do,but will not say on here. I would call a different cub dealer,like a CaseIH that sells cubs and ask to speak to a service manager or someone. Hope this helps some,wish I could be of more assistance to you,let us know what you find out! Good Luck!

Hope they get it straightened out, so you can enjoy your Cub Cadet.

thanks, I am going to call the place where I bought the cub and speak with them before I call back tech.

The seat switch, as per the schematic for that machine, is a normally closed switch. Which means, when you are sitting in the seat, the contacts open. When you lift you butt up, it grounds the magneto and kill the motor. By the picture, it may need you sitting in the seat to supply a ground to the RMC Module. I can't tell. But a quick check with an OHM meter will tell you. You can look at the schematic here. Schematic. Do you see how to "fix" it?

I can't tell anything from the schematic, not very good with that stuff. My wife told me she can barely tell that I moved at all and the PTO would knock off. I'm hoping that CC will make it right. If not, need some suggestions on where to turn besides BBB.

Was it just the PTO disengaging ? Or was the engine dieing also? My Dads cub would drop the PTO out at random . I found that the connector for the PTO clutch had a poor connection . If the engine is dieing also I would try replacing the seat safty switch . The one for Dads cub was around $12.00 and is a snap in instalation . Good luck, workin on a cub is half the fun . Bruce S. :beerchug:

UPDATE; the dealer called me first thing this morning at 0730 am and wanted to know if I can bring the tractor out. He was very apologetic for the customer service I received and he wanted to make it right. I took the tractor down to the dealer (1 1/2 hr away) and demonstrated for him what it was doing. I engaged the PTO, put both hands on the steering wheel,sat squarely on the seat, and just barely shifted my weight from one "cheek" to the other and the PTO knocked off. I never lifted off the seat. The sales manager was shocked. He asked for me to do it again. I ended up dong it several times without ever coming off the seat. He than tried it, he weighs in the area of 175lbs, educated guess, and it did the same thing. They are ordering a new switch and wire harness. I see a flaw in the design. The seat is curved for comfort and lower in the center and the switch(approximately 3 inch round) is positioned in the center. If you are putting more weight to one side, you will be on the higher side of the seat, thus disengaging the PTO. You can disengage the PTO without ever coming off the seat. Now the interesting part. I called to complain about the customer service and spoke with a supervisor. The conversation started off well and I agreed with him up to the part where he said that the subject of weight is a sensitive area and if it comes down to where the switch is just that sensitive and it is a weight issue, there isn't much that can be done. I told him that a machine that keeps shutting off and is poorly designed is no use to me and I will be returning it. The supervisor said in a very condescending tone, "sorry, doesn't work like that". I praised the dealership that is trying to fix the problem but told the supervisor that if it is a sensitivity issue, I will be contacting the BBB. He said I can do what I want. I'm hoping that the dealership can fix the problem and all it needs is a new switch and wire harness, because if they can't, I feel I'm in for a long drawn out legal battle.

Pennsylvania has a 30 day refund law on the books that corporations always forget about....keep that in mind if it is not fixed right

that is good to know, thanks

how I hate those seat switches even if they work if you like the tractor and just want to use it disclaimer you never heard this from me I would fix it wrong

I think that is the new anti-farting switch they are installing on the machines now. :biggrin2: It sounds like the dealer will do you right but corporate not so much.

Today around 11:30, I received a phone call from one of the techs that I spoke to on Sat. not the one that gave me all the grief. The tech told me he has been doing some research and in his own words, " I've found out that we are having some ISSUES with the safety switches". I don't know if this part is true but he said the machines used to have a switch on the side and it did not matter where you sat on moved on the seat it would not knock off the PTO unless you raised off the seat. The tech said since they put the switch in the center of the seat, there have been issues. He knew that I took the tractor to the dealer and he told me that I should wait to see if the new switch and wire harness will do the trick. The tech did say that some people have placed foam under the seat and over the switch. I told him I'm not paying good money for something that I have to alter to ride. The tech said, "ya, that is dumb". I asked how that would effect the warranty or liability. He quickly said that he would not recommend that. I started laughing and told him, I thought so. He asked if I would keep him informed of what happens with the dealer and the new parts. I told him the dealer will try and do everything to make sure the tractor is fixed and fixed right. I hope so

well, looks like CC is coming through. I received a call from a gentleman from Corporate HQ in Cleveland, Ohio at 0830 hrs Monday morning, telling me he hears that I am having issues with the safety switch under the seat of the GTX 2100. He said he was contacted by BBB and Consumer Affairs. I explained everything to him while he listened and was very understanding. He stated they(CC) are experiencing some issues with the switch. He stated it is not an overnight fix but they are in the process of correcting it. He assured me that the dealer I am currently working with is top notch. I agreed with him. He also stated that I should not have been treated the way I was. We really did not talk about that too much because he was focused on assuring me that if the new switch and wire harness is not satisfactory to me, I will be in no obligation to buy the tractor and I will receive a 100% refund. He believes that if the GTX2100 is not acceptable he is confident and hopes I will test drive and purchase another CC tractor. The executive was very professional and for the first time since this fiasco began, made me feel confident in the CC name and product. Hopefully my tractor will be done in the next few days so I can test it out. The executive that called me also gave me his number and direct ext. and told me to call him when I tested out the tractor with the new switch and wire harness. He is top notch in my book. Keeping the fingers crossed

Good to hear!:beer2:

Glad to hear cub is coming through for you!

DITT-TOE!:biggrin2:

I've seen where people who received bad service from a company/dealer would park in a public space as close to the business as possible and place a large, very noticeable sign on the car or piece of equipment that said something like, "I BOUGHT THIS LEMON AT ________ AND THEY REFUSE TO STAND BEHIND THEIR PRODUCT". That kind of publicity is usually quickly addressed in an amicable fashion! It is the old adage.....the squeaky wheel gets greased. Glad to hear that something productive is being done in your situation. I had a cub dealer tell me that cub cadet is moving back to older, more reliable technology, like gravity feed fuel systems instead of electronic pumps as there is a lot more "new/over engineering" that only results in problems down the line. I had only purchased my 2008 zero turn a few months and same thing happened to me. I took it to the dealer and he said I know how to fix this in about 30 seconds. He grabbed a pair of needlenose pliers and removed the plastic septum/divider in the seat safety switch and then re-installed it. I have never had that problem ever occur again! The safety switch in the seat works like it always has--engine off when I am out of the seat, but does not malfunction anymore! LOL-Lots Of Luck!

Cub Cadet 123

Sounds to me like they need to get off the crapper and relocate those safety switches back to the side where they were NOT causing a problem! I hate it when people re-engineer things that are not broken! If it works,don't fix it! Hope the dealer does right and gets you up and running again!

well, went to the dealer today and left with my tractor. The wobbling in the rear was caused by flats spots in the rear tires from sitting in the crate. The dealer put two new tires on. The dealer also, along with the new switch and wire harness, with authorization from Cub Cadet, glued a piece of rubber approximately 1/4 inch thick on the top of the safety switch. The switch will still activate and disengage the PTO if you lift yourself up on the seat or move to either side but it is at an acceptable level. The new modifications will allow me to shift my weight if I have to or going over some bumpy ground without having to worry that the PTO will knock off. I asked if the modifications will void any of the warranty and the dealer said no. They have the authorization numbers from CC for the modifications which I will get a copy of. The tractor cuts like a dream. I was only able to cut 1 out of the 3 acres before the rain came but I am very pleased with it so far. The only thing that I noticed was that when I was going over uneven terrain(happened only twice) where the tractor was twisted a little, the mower sounded like metal hitting metal. I thought that I had run over a stone but there wasn't anything there. I checked in the mower deck but could not find anywhere that had rub marks and the tips of the blades did not appear to have been nicked. I will monitor that in the future.

Glad to hear they got it all fixed for you!:beer2:

Same here! :beerchug:

How did we get by all those years with NO seat switches??? We should all be dead by now.

back in the day we all understood and grew up knowing that you have to be careful on the tractors. Now, everyone is sue happy and are forcing companys' to go crazy with safety features and disclaimers because of these same people.

I dream of a world without lawyers :biggrin2: