Unbelievable

[Amigatec]

Originally Posted by gcbailey

My "dealer" sales CC along with Stihl and Gravely... they pretty much only care about the later 2. I don't think I would admit to a customer that I had never saw something before, especially if it's supposed to be in your lineup.

In southern WV any kind of old GT is hard to come by. I don't know if that's why a lot of people don't know about them or what... Going by what the prices were back then and factor in the majority around here were coal miners, I guess a lot just couldn't afford them....

The Gravely was built in WV, at least the old models were.

[gcbailey]

that was back in the 20's and 30's.... right?

[Amigatec]

Originally Posted by gcbailey

that was back in the 20's and 30's.... right?

I believe most of the Model L walk behind were made there. They stopped making the Model L's in the 70's.

[Flatbedford]

My local dealer is pretty useless too. They were a JD dealer until about 3 years ago.

[Merk]

I have a few Cub Cadet dealers in my area. I don't use them unless I have to. They have great service. The majority of the time they have to order part(s) I need.

I will go to my local Napa dealer for air filter, gas filter and spark plugs. Cost (cheaper) is one of the main reason I go there. My local Napa dealer happens to have the automotive machine shop that does my machining work to my Kohler motors. My other Kohler source is a local ACE hardware store that works on lawn mowers, chain saws, weedeaters, and leaf blowers. McMaster-Carr is another good source for pins, material for disc brakes, o-rings and tie rods.

When I go to local dealer I have the part number wrote down and handed the part number to the person behind the parts counter. I will take my parts manual when I go to the Cub Cadet dealer.

Another good source is the sponsors at the top of the page. They were good enough to spend their funds to help support this site. We need to help support them.

[cub149]

I guess I am one of the lucky ones also. Our CC dealer has two older people working in the parts dept. One is a lady about 60 years old the guy is about 70 years old. Sometimes they know the part #s without looking them up. If they do look them up they always go straight to the correct diagram and get the # asap. I usually take the part # with me, but if I don't there is no worry and I have never come home with the wrong part. They are very friendly and take all the time they need to service whomever they are waiting on, and all this with a smile. They have been training a couple of younger guys and they do a good job to, takes a little longer but they get it right.

[steve59]

I guess most of the old parts guys are retired. There's a Kohler dealer close to me that has a "GAL" who works the parts counter. Her dad retired from Kohler and she grew up with the K series. She knows every part number by memory!! Hope she's around for a long while!!

[plummcrazy1864]

I don't even go to a Cub Cadet dealer anymore, unless I absolutely have to. There's this guy close by that runs a small engine repair shop out of his home. Has everything I need from oil and air filters to hydro fluid. Can't beat him and a real nice guy to.

[dieseldan123]

Ive had my fair share of dealers. At first the only CC and Case IH dealers i knew of were at my grandparents house in illinois. I ended up blowing the head gasket out of my 123 and knowing that the old deeres had used kohlers i went to the JD dealer, (they were lots closer than the last dealer i found). so i took the busted gasket and went for broke. the guy behind the counter gave me a funny look, (i think i was wearing an IH cap) took my old part, flipped it round a few times in his hands then disappeared for twenty mins! when he came back my old gasket was bent and broken worse than it had been. then he told me kohler never made this gasket and tried to push the sale of a new deere mower. when i told him i wasnt interested the guy basicly gave me the finger and said not to come back. I have recently found a CC/ Case IH dealer here in Nashville with supreme service and span of old and new parts. will never set foot in a deere dealer again!

[Mountain Heritage]

I know where you guys are coming from with all the frustrations with parts guys & dealers. Not to defend them...but flip the coin over. I worked in the parts department for 3 1/2 years for a New Holland dealer. If I had ALL of you guys come in with the info and the knowledge you have - my life would be a dream! You wouldn't beleive the IDIOTS that come in looking for parts for some machine you sometimes wonder if they even own it, let alone drive it! Common question..."What model of tractor do you have Sir?"....I don't know, its blue!" Ummmm....yep! Think this is going to go well? The old guy I worked with had a really bad day one week, guy comes in to get parts in a crappy mood, did't know anything in the way of model numbers or even year of tractor. He wanted a fuel filter, after a few exchanged words, Dan gave him a fuel filter just to shut him up..... :biggrin2.gif: I told him as the guy walked out the door, "That wasn't the right filter". He said "I know, the crusty old , I don't care! Lets see if he can make that fit his tractor" It wasn't even close, and the best part...the fool customer showed up the next day in a better mood and actually had a model number of his tractor. :biggrin2.gif: Dan said he would gladly exchange his filter for the correct one and gave him a big grin as he left the store, even went as far as to wish him a good day and thanked him for coming in to see us. I was waiting for Dan to hand me back the salt shaker after that guy left, it was really hard NOT to laugh while he was wishing him a good day.

But seriously....there are A LOT of dumb people in the world - on both sides of the counter. But if your going to sell something, at least have a clue about it, otherwise don't even try to sell it. Ever notice that of all the people that are in business these days....only about 65% of them really should be in business! The others are a JOKE!