Not sure how they do it in Alabama, but the riding mowers sold by TSC and Home Depot (aka, box stores) in Missouri will take your mower and ship it to "who knows where" to be serviced. My local TSC (Kansas City area) sends their warranty work to St. Louis--and you're out of a mower for 3 weeks!
Even if you bought it at Home Depot, take it to a Cub Cadet dealer. You'll be put at the bottom of the list, but you'll probably get it back sooner than Home Depot.
Sorry to hear your tale.
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Stanton
1980 IH 782, Kohler M18
IH #1 Cart, original
IH 42" Blade, modified to 50" and hydraulic
2015 XT2, Kawasaki 23 HP
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