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  #11  
Old 05-29-2018, 03:08 PM
R Bedell R Bedell is offline
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I hear ya Tim and whole heartedly agree. I simply laugh at those business owners who subscribe to the myth, "that the customer is always right". Bullsh*t....95% of the time those customers are wrong. It just happened to me 4 hrs ago. I won....LOL.

One of the merits to being older and with a little "life experiences", I ain't afraid to speak my mind anymore. I don't care for the opinion on the other end either. Life is getting too short to pussyfoot around these morons.

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  #12  
Old 05-29-2018, 04:00 PM
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olds45512 olds45512 is offline
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Originally Posted by Dirty Steve View Post

Tim, would a company policy of written estimates signed by both parties be useful? Maybe that would help the people that only hear what they want to hear.
I'm not even sure that would help. When we do rust repair there is no warranty and says so right on their receipt but that doesn't stop people from coming back a year later expecting us to fix it again for free.
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  #13  
Old 05-29-2018, 05:34 PM
twoton twoton is offline
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If they're not complaining about the cost, you're not charging enough. Only terms I offer are NET DUE.
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  #14  
Old 05-29-2018, 06:30 PM
RumbleFish RumbleFish is offline
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I spent 18 years in retail auto parts. I definitely dont miss dealing with public. They come in and alot of times dont even know all thier vehicle info, ask my advice, then label me an idiot because I cant diagnose the problem by the desrciption they give me. One time a guy laid a melted black puddle of plastic in front of me and said he needed a new one. It was unidentifiable. Then he tries to file a complaint on me saying I wouldnt get his part
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  #15  
Old 05-29-2018, 08:45 PM
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IHinIN IHinIN is offline
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There’s no way in heck I could have a job where I had to deal with the public. I’ve come to the conclusion half of society is totally clueless and the other half are a-holes.
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  #16  
Old 05-29-2018, 08:54 PM
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jaynjeep jaynjeep is offline
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Tim,

I experience the same thing on a daily basis.. It has gotten waay worse in the last 10 years.. I'ts just not fun anymore.. I really think the world is going crazy! Everybody is in it for themselves these days.. and you are correct.. they only hear what they want to!
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  #17  
Old 05-29-2018, 08:56 PM
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Jeff in Pa Jeff in Pa is offline
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Originally Posted by IHinIN View Post
There’s no way in heck I could have a job where I had to deal with the public. I’ve come to the conclusion half of society is totally clueless and the other half are a-holes.
Occasionally I have to deal with an engineer that drew something that is missing important details. 95% of them are decent to deal with. 4% are just a major PITA and the last 1% you want to rescind their lease on oxygen consumption.

So far pretty much everyone I've made parts for here and been great. A few minor issues ( some were there's and a couple were mine ) but overall it's gone quite well.

I had one part time job dealing with the general public. I helped out my friend Roger in his gun store. I always had my 1911-A1 in .45 ACP in a cross draw holster plus the full backing of the BATF and the owner to throw anyone out of the store I wanted to.
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  #18  
Old 05-29-2018, 09:13 PM
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IHinIN IHinIN is offline
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Quote:
Originally Posted by Jeff in Pa View Post
Occasionally I have to deal with an engineer that drew something that is missing important details. 95% of them are decent to deal with. 4% are just a major PITA and the last 1% you want to rescind their lease on oxygen consumption.
I deal with engineers missing major parts of the design of machinery. I recently built a machine that ran parts through a demagnetizer and then the part was picked up with, of all things....a magnet. I threw up a red flag from the beginning and questioned how in the world the engineer thought that was gonna work. Well, it worked exactly like I knew it would. The part had more magnetism coming out of the machine than it had going in. It makes about as much sense as drying your clothes with a garden hose.
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1964 Model 100 w/ K301 12hp and custom hydraulics
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  #19  
Old 05-29-2018, 09:13 PM
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DeltaCub DeltaCub is offline
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" I had one part time job dealing with the general public. I helped out my friend Roger in his gun store. I always had my 1911-A1 in .45 ACP in a cross draw holster plus the full backing of the BATF and the owner to throw anyone out of the store I wanted to."

Note to self...Don't make Jeff angry!
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  #20  
Old 05-29-2018, 09:33 PM
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Before I started dealing with airlines I owned a few "mom and pops" auto garages.. then I owned a franchise Meineke shop. One thing I learned from owning the Meineke. Write an estimate and get it signed every time! I have had people try to take me to court for no other reason than that they say they were told a different price than what we quoted when the came to pick up their car..this also is good for consumers to get a copy of an estimate before any work gets done. Protects both parties. I know in some business you can't always get it signed but even if its emailed to them they can't say they didn't know the price..
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Cub Cadet is a premium line of outdoor power equipment, established in 1961 as part of International Harvester. During the 1960s, IH initiated an entirely new line of lawn and garden equipment aimed at the owners rural homes with large yards and private gardens. There were a wide variety of Cub Cadet branded and after-market attachments available; including mowers, blades, snow blowers, front loaders, plows, carts, etc. Cub Cadet advertising at that time harped on their thorough testing by "boys - acknowledged by many as the world's worst destructive force!". Cub Cadets became known for their dependability and rugged construction.

MTD Products, Inc. of Cleveland, Ohio purchased the Cub Cadet brand from International Harvester in 1981. Cub Cadet was held as a wholly owned subsidiary for many years following this acquisition, which allowed them to operate independently. Recently, MTD has taken a more aggressive role and integrated Cub Cadet into its other lines of power equipment.

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